If you have chosen a booking slot, that time is guaranteed. Our on-demand service aims to deliver within 20 minutes. Customers can check the estimated delivery time and track the delivery driver's live location through the app or website. TIP: Make sure to enable notifications in the app to receive live updates on your delivery status.

Each order will have a progress bar showing the live status of the driver, On arrival you will receive a message/call according to your contact preferences. (We recommend adjusting your phone settings to allow notifications from the Premium app)

Once you've confirmed an order, changing the fuel type is not possible. Instead, you’ll need to cancel the existing delivery and place a new order for the correct fuel type.

Yes all PFC members can opt to pay with cash. (We require payment in full before dispensing fuel)

You can access your order history in the app by going to the main menu ≡ on the home screen. Select “My Orders” to view all your past and upcoming orders.

You can update your registration plate through our app for a one-time admin fee of £2.99. Each subscription allows for one vehicle. If you have multiple vehicles, consider the multicar subscription, which accommodates up to three vehicles registered at the same address.

You can leave instructions for the driver in a text field that appears when you drop the map pin to select a delivery location in the app.